Running late
We hold your chair for 15 minutes. After that we’ll do what we can in the remaining time, or move you to the next opening. Text us at (305) 555-0134.
Home / Policies & FAQ
The fine print, written kindly.
These keep the schedule fair for everyone, including the stylist waiting on you.
Cancelling
Cancel or reschedule free up to 24 hours ahead, by text or online. Within 24 hours, we charge 50% of the booked service. No-shows are charged in full.
Deposits
Color services over $150, keratin and braids take a $50 deposit at booking. It comes off your final bill and is refundable with 48 hours’ notice.
Our 7-day promise
If something isn’t right, tell us within 7 days. Your stylist will fix it free, or another stylist will if you prefer.
FAQ
Questions we get at the front desk.
Do you work with all hair types?
Yes. We have a curl and texture specialist and a braider on staff, and every stylist trains on curly, coily and straight hair.
Do I need a consultation first?
Only for color corrections, keratin and braids longer than mid-back. Everything else includes a short consult at the start of the appointment.
Do you cut kids’ hair?
Yes, 12 and under for $30 at the barber side, and $45 for a kids’ cut and style on the salon side.
Do you take walk-ins?
At the barber chairs, Tuesday to Saturday until 6pm. Salon services are by appointment.
What products do you use?
Professional, cruelty-free color and sulfate-free care lines. We’ll text you exactly what we used.
How should I come to a color appointment?
With dry hair, washed a day or two before, and any inspiration photos. Wear a top you don’t mind getting a drop of color on.